Shipping policy

SHIPPING & DELIVERY POLICY

MEGA FINANCE LIMITED
4 School Square
School Square
Bradford
England
BD3 8HL
United Kingdom

Last updated: 7 October 2026

This Shipping & Delivery Policy explains how MEGA FINANCE LIMITED (“we”, “us”, “our”) processes, dispatches and delivers orders placed through our online store.

By placing an order with us, you agree to the terms of this Shipping & Delivery Policy.

1. ORDER PROCESSING

Orders are processed after we have successfully received and confirmed your order and payment.

Orders are generally processed during normal business days, excluding weekends and UK bank holidays.

Processing times may vary depending on product availability, order volume, payment verification and other circumstances.

Once your order has been dispatched, you may receive a dispatch confirmation by email or another contact method provided during checkout.

2. DELIVERY AREAS

We primarily deliver to addresses within the United Kingdom.

The availability of delivery to your address will normally be confirmed during checkout.

We reserve the right to restrict delivery to certain locations where our couriers cannot provide service or where delivery is impractical.

3. SHIPPING COSTS

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may depend on factors including:

Delivery location;
Size and weight of the order;
Product type;
Selected delivery service; and
Any promotional shipping offer that may apply.

The total shipping charge will be shown before payment is completed.

4. ESTIMATED DELIVERY TIMES

Any delivery times displayed on our website, during checkout or in an order confirmation are estimates unless we expressly state otherwise.

Delivery times may vary depending on your location, product availability and the courier or delivery service being used.

Where applicable, we will provide an estimated delivery timeframe when you place your order.

5. DELIVERY DELAYS

We make reasonable efforts to dispatch and deliver orders within the estimated timeframe.

However, delays may occasionally occur due to circumstances outside our reasonable control, including severe weather, courier delays, transport disruption, high seasonal demand, strikes, public holidays or other unexpected events.

If we become aware of a significant delay affecting your order, we may contact you using the details provided with your order.

Nothing in this section affects any statutory rights you may have regarding delivery under UK consumer law.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery information carefully before completing your purchase.

If you discover an error in your delivery address, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional delivery charges may apply if an order must be resent because an incorrect or incomplete address was provided by the customer.

7. TRACKING YOUR ORDER

Where tracking is available for your chosen delivery service, tracking information may be provided after your order has been dispatched.

Please allow sufficient time for the courier's tracking system to update after receiving your dispatch notification.

8. DELIVERY ATTEMPTS

If nobody is available to accept a delivery, the courier may:

Attempt delivery again;
Leave the parcel in an appropriate safe location where permitted;
Deliver it to a collection point or depot;
Leave it with a neighbour where appropriate; or
Provide instructions for arranging redelivery or collection.

The available options will depend on the courier and delivery service used.

9. LARGE OR HEAVY ITEMS

Certain large, heavy, bulky or specialist products may require a different delivery service.

Additional charges or longer delivery times may apply to these products.

Where applicable, relevant delivery information and charges will be provided before or after ordering, as appropriate.

Please ensure that there is suitable access to the delivery address for large or heavy products.

10. DAMAGED PACKAGES

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, please contact us promptly and provide:

Your order number;
Your name and contact details;
Details of the damage;
Photographs of the damaged product; and
Photographs of the packaging where possible.

We will review the issue and provide an appropriate remedy in accordance with your statutory rights and our Refund & Return Policy.

11. MISSING OR LOST ORDERS

If your tracking information shows that your order has been delivered but you have not received it, please check any designated safe location and, where appropriate, with members of your household or neighbours.

If you are still unable to locate the parcel, please contact us.

If an order appears to have been lost during delivery, we will investigate the matter with the relevant courier and provide an appropriate remedy where required.

12. INCORRECT ITEMS

If you receive an item different from the item you ordered, please contact us as soon as reasonably possible.

We may request photographs or other information to verify the issue.

Where an incorrect item has been supplied due to our error, we will arrange an appropriate replacement, return or refund in accordance with applicable law.

13. INTERNATIONAL SHIPPING

International delivery is only available where an international shipping option is specifically offered during checkout.

For international orders, customers may be responsible for customs duties, import taxes, handling charges or other charges imposed by the destination country, except where we expressly state that such charges are included.

International delivery times may be affected by customs processing and other circumstances outside our control.

14. CANCELLATIONS

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We will make reasonable efforts to stop the order before dispatch, but this cannot be guaranteed.

If the order has already been dispatched, you may need to receive and return it in accordance with our Refund & Return Policy and your applicable statutory cancellation rights.

15. CONSUMER RIGHTS

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or reduce any rights available to consumers under applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where this policy conflicts with a statutory right that cannot legally be excluded or restricted, your statutory rights will apply.