Privacy policy

PRIVACY POLICY

MEGA FINANCE LIMITED
4 School Square
School Square
Bradford
England
BD3 8HL
United Kingdom

Last updated: 7 October 2026

This Privacy Policy describes how MEGA FINANCE LIMITED (“we”, “us”, “our”) collects, uses, stores and shares your personal information when you visit our website, make a purchase, contact us, use our services or otherwise interact with our online store.

We are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information:

Contact information, including your name, billing address, delivery address, email address and telephone number.

Order information, including products purchased, order details, returns, refunds and transaction history.

Payment information, which may include payment card details, payment account information and other information required to process your payment. Payment information may be collected and processed directly by our payment service providers.

Account information, including usernames, passwords and other information associated with a customer account where account functionality is available.

Shopping information, including products you view, add to your basket, save or purchase.

Device and technical information, including your IP address, browser type, device information, operating system, network information and information about how you interact with our website.

Customer support information, including information you provide when contacting us regarding an order, product, return, complaint or other enquiry.

Marketing information, including your marketing preferences and interactions with marketing communications.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly from you when you place an order, create an account, contact us or provide information through our website;
Automatically through cookies and similar technologies when you use our website;
From payment processors and other service providers involved in fulfilling your order;
From delivery and logistics providers;
From advertising, analytics and marketing partners where permitted by law; and
From other third parties where permitted by applicable law.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

Process and fulfil your orders;
Process payments, refunds and returns;
Arrange delivery of products;
Communicate with you about your orders;
Provide customer service;
Manage customer accounts;
Detect and prevent fraud, misuse and other unlawful activity;
Maintain the security of our website and services;
Improve our website, products and customer experience;
Maintain our business and accounting records;
Comply with tax, accounting and other legal obligations;
Establish, exercise or defend legal claims;
Send marketing communications where we have an appropriate legal basis to do so; and
Display or measure advertising where permitted by applicable law.

4. LEGAL BASES FOR PROCESSING

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your personal information because:

Contract: Processing is necessary to enter into or perform a contract with you, such as processing and delivering your order.

Legal obligation: Processing is necessary for us to comply with applicable legal or regulatory requirements.

Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include preventing fraud, securing our services, improving our business and responding to customer enquiries.

Consent: Where required, we may process your information based on your consent, for example for certain marketing or cookie activities. Where processing is based on consent, you may withdraw that consent at any time.

5. SHOPIFY

Our online store may be hosted using Shopify.

Shopify may process personal information relating to your use of our online store to provide its ecommerce platform, infrastructure and related services.

Shopify may also collect and process information in accordance with its own privacy practices.

6. PAYMENT PROCESSING

When you make a purchase, your payment may be processed by third-party payment providers.

These providers may collect and process payment information required to complete your transaction and prevent fraud.

We may not directly receive or store your complete payment-card details where payments are processed securely by a third-party payment provider.

7. FINANCE AND CREDIT SERVICES

Where we offer a finance or credit payment option, information may be provided to the relevant finance provider or lender to process an application, administer an agreement, verify identity, assess eligibility or perform fraud-prevention and regulatory checks.

The relevant finance provider may act as a separate data controller and process your personal information according to its own privacy policy.

Where applicable, you should review the privacy information provided by the finance provider before submitting a finance application.

8. COOKIES

Our website may use cookies and similar technologies to operate and improve the website, remember your preferences, understand website usage, provide shopping functionality and support advertising and marketing activities.

Some cookies are necessary for our website to function properly.

Where required by law, non-essential cookies will only be used after obtaining the appropriate consent.

You can manage certain cookie preferences through our website's cookie controls and your browser settings.

Disabling certain cookies may affect some features or functionality of the website.

9. MARKETING

Where permitted by law, we may use your contact information to send information about our products, services, promotions or offers.

Where consent is required, we will request it before sending such marketing.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Withdrawing consent to marketing does not affect the lawfulness of processing carried out before consent was withdrawn.

10. HOW WE SHARE PERSONAL INFORMATION

We may share personal information where reasonably necessary with organisations that help us operate our business, including:

Shopify and ecommerce service providers;
Payment processors;
Finance providers or lenders, where applicable;
Delivery and courier companies;
IT and website service providers;
Cloud hosting providers;
Customer-service providers;
Analytics providers;
Advertising and marketing providers;
Professional advisers, including accountants, solicitors and insurers;
Fraud-prevention and security providers; and
Government authorities, regulators, courts or law-enforcement agencies where required by law.

We do not sell your personal information in the ordinary meaning of selling personal data for money.

11. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps as required by applicable data protection law to ensure that your information receives an appropriate level of protection.

These measures may include relying on adequacy regulations or appropriate contractual safeguards.

12. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, regulatory and reporting requirements.

Different categories of information may be retained for different periods.

When personal information is no longer required, we will delete or anonymise it where appropriate, subject to our legal and regulatory obligations.

13. SECURITY

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should take reasonable steps to protect your account credentials and should not share your password with other people.

14. YOUR DATA PROTECTION RIGHTS

Subject to applicable law and certain exceptions, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information;
Request restriction of certain processing;
Object to certain processing;
Request transfer of certain personal information to you or another organisation;
Withdraw consent where processing is based on consent; and
Object to direct marketing.

You will not normally be required to pay a fee to exercise your data protection rights.

We may need to verify your identity before responding to a request.

15. CHILDREN'S PRIVACY

Our products and services are not intended to be purchased by children who are not legally capable of entering into the relevant transaction.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content of third-party websites. You should review the privacy policy of any third-party website or service you use.

17. COMPLAINTS

If you have concerns about how we process your personal information, please contact us first so that we can investigate your concerns.

You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, legal requirements or other operational reasons.

When appropriate, we will publish the updated version on our website and update the “Last updated” date.